Renting out a property and ensuring its management is a full-time job. A real estate professional plays a central role between landlords and tenants. Dynamic, organized, and with good interpersonal skills, the rental manager is essential to ensure smooth operation. Today, we spotlight with Bénédicte Trione, a rental manager for Métier Immobilier, on the professions in the management and leasing service.
What is the management and leasing service of a real estate agency?
The leasing service allows the owner to rent out their property through an agency, “we look for the tenant, it is not up to the owner to find them, we organize the visits, the check-in and check-out as well as the signing of the lease. Afterward, it's up to the landlord to take care of it and manage the rental,” shares Bénédicte Trione.
Renting out one's property is a first step, but to ensure smooth operation and secure follow-up, rental management is essential. “Managing a property allows the owner to be relieved of numerous administrative tasks. Indeed, we apply the same procedures as for a rental, however, we follow the files from start to finish. We do the lease renewal, we collect the rents, we issue the receipts, etc.” Rental management thus encompasses all the operations that surround the administration of a rented property.
It is a considerable advantage to use this service, because “in addition to managing rents, we take care of tenant reminders, the calls for funds made by the condominium syndicate, we follow the procedures and we take care of all the technical aspects. Indeed, if the property needs renovation as part of an EPC, we advise the owners. Moreover, virtual tours and photos are also provided by the agency.”
What is the advantage of putting your rental property under management?
The advantages are numerous for the owner to have their property managed, because “managing a property requires availability and specific knowledge. On a daily basis, it's a significant time-saving when the owner entrusts their rental. They can benefit from the expertise of our experts at Métier Immobilier. With our knowledge of the market and the sector, we set prices based on several criteria.”
This gain benefits both landlords and tenants. “At the management service, we adapt to situations and requests. We act as the link between the landlords and the tenants. Thus, it is easier for the occupant to address us directly when they encounter a problem within the dwelling. We follow the works, the estimates, the invoices, we ensure that each problem is solved as quickly as possible thanks to our reactivity. Moreover, a tenant's file is processed quickly and everything is computerized.”
On a daily basis, how is a rental followed up?
The real estate profession requires a lot of social interaction, “in addition to administrative work, we go out into the field. It's a profession that requires communication and organization. In total, there are nearly 285 properties under management at the Métier agency. Each subject is different and you have to know how to adapt. We are also in contact with various service providers, the accounting service, the condominium syndicate, the diagnosticians for the standardization of properties. We also have an advisory role to improve the comfort of the tenants' living.”
“A rental is followed up from A to Z, from the rental listing, receiving requests, organizing visits, check-in and check-out, lease signing, receiving payments, and sending out receipts. We provide support to everyone.” There is a real trust relationship, because “a rental is an everyday living space. The various interlocutors need to be reassured, it's up to us to be attentive and reactive.”
What is the career path to become a rental manager?
The real estate professions, all different from one another, require certain qualities. “Several paths are possible to arrive at this type of profession. You need to have a sense of relationship-building. I have been a rental manager for 1 year at Métier Immobilier, I learned on the job and was trained by my company and my colleagues. The social aspect is very important, as we bring personalized advice, a tailored accompaniment to each.”
Would you like to put your property under management? Submit your request at Métier Immobilier.
